fence win Terms and Conditions
Please read the following terms carefully before opening an account or using any service on this platform. By using our services, you are considered to have accepted these terms.
These Terms and Conditions ("Terms") apply to the fence win platform and all its services. They form a legally binding agreement between you ("User") and fence win. These Terms may be updated at any time — continued use of the service after any update means you have accepted the revised Terms. Our Privacy Policy must be read together with these Terms, and both documents together form a complete agreement.
Definitions and Explanations
The key terms used in these Terms are defined below and carry the same meaning throughout this document:
- "Platform" means the fence win website, mobile application and all services operated under it.
- "Account" means a user's registered profile.
- "Services" includes casino games, slots, live casino, sports betting and other entertainment activities.
- "Bonus" means the welcome bonus, cashback and other promotional benefits offered by fence win.
- "Transaction" means any deposit, withdrawal or transfer within an account.
Eligibility and Registration
2.1 Age and Eligibility
To open an account and use the services on fence win, a user must be at least 21 years of age. Anyone under 21 is strictly prohibited from using this platform. At the time of registration, the user must confirm that they meet this age requirement.
Each user may open only one account. Creating multiple accounts for the same person is strictly prohibited, and in such cases fence win reserves the right to close all accounts.
2.2 Registration Process
Users must provide accurate and complete information when opening an account. If an account is opened with false or incomplete information, fence win may suspend or close that account at any time. As part of the identity verification (KYC) process, fence win may request necessary documents and the user must provide them in a timely manner.
2.3 Account Security
It is your responsibility to keep your account login details completely confidential. Do not share your password or OTP with any unauthorised person. If you notice any unauthorised activity on your account, notify the fence win support team immediately.
Deposits and Withdrawals
3.1 Deposit Terms
Deposits on the fence win platform can be made via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100. Users must use a payment method registered in their own name — deposits from third-party accounts are not allowed.
3.2 Withdrawal Terms
Funds can be withdrawn via bKash, Nagad, Rocket or bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Identity verification must be completed before a withdrawal can be made.
In some cases, withdrawal processing may be delayed due to system maintenance or banking procedures. In such situations, fence win will complete the request as quickly as possible.
3.3 Transaction Limits
fence win reserves the right to temporarily hold any transaction if there is suspicion of fraudulent activity or money laundering. In such cases, fence win is required to cooperate with the relevant authorities.
Bonuses and Promotions
4.1 Welcome Bonus
New users can receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The bonus amount must be wagered 20 times before it can be withdrawn. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500, and ৳1,500 × 20 = ৳30,000 must be wagered before withdrawal.
4.2 Bonus Usage Rules
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
- Multiple bonuses cannot be active at the same time unless fence win specifically approves it.
- Bonuses may only be used on games specified by fence win.
- If bonus abuse is suspected, fence win may cancel the bonus and suspend the account.
4.3 VIP Program
fence win's VIP program has five levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%) and Diamond (up to 1.0%). Cashback is calculated based on weekly net losses. Users can advance to higher levels by playing regularly and consistently.
Gaming Rules
5.1 General Gaming Terms
All games available on the fence win platform are operated using proper Random Number Generator (RNG) technology. Each game has its own RTP and rules, which can be found in the relevant information section within the game. If a technical error occurs during a game, fence win may declare that round void and return the wagered amount.
5.2 Betting Limits
Each game or betting market has minimum and maximum bet limits, which are shown on the relevant game or market page. fence win reserves the right to change these limits at any time.
5.3 Fraud and Unfair Play
If any user attempts to gain an advantage using software, bots, automated systems or any other unfair method, fence win will immediately close that account and may forfeit all winnings. Collusion or gaining unfair advantages through multiple accounts is also covered by this prohibition.
Mobile Application Terms of Use
fence win's Android and iOS applications are available through official channels. These Terms apply in full to use of the app. Downloading the app from unauthorised sources or using modified versions is prohibited. fence win reserves the right to update or discontinue the app at any time.
Responsible Gaming and User Protection
fence win believes it is every user's responsibility to keep gambling within proper limits as a form of entertainment. Users are encouraged to follow the responsible gaming guidelines on the platform. Users can set daily, weekly or monthly deposit limits on their account as needed, or choose self-exclusion for a set period.
- A self-exclusion or break option is available on the account.
- If concerning patterns are noticed, fence win may restrict an account on its own initiative.
- For support with gambling-related addiction, users may seek guidance from relevant organisations.
- Operating an account or participating in gaming on behalf of anyone under 21 is strictly prohibited.
Data Storage and Privacy
fence win's Privacy Policy applies to the collection, storage and use of users' personal information. Under that policy, user data is used only for operating the service, identity verification and meeting legal obligations. fence win does not sell users' personal information to any third party. SSL encryption is used to protect data.
Limitation of Liability
The fence win platform is provided on an "as is" basis. fence win is not liable for any loss caused by technical errors, network issues or disruptions to third-party software services. However, fence win is committed to maintaining service quality and resolving any issues promptly.
- Game information and statistics published on the platform are for informational purposes only — they do not guarantee any winnings.
- Some services may be temporarily unavailable during system maintenance.
- fence win does not predetermine the outcome of any game and is not responsible for RNG-based results.
Account Closure and Changes to Terms
10.1 Closing an Account
Users may close their account at any time by contacting the fence win support team. Any available balance must be withdrawn before the account is closed. fence win may also close an account for the following reasons:
- Serious breach of these Terms.
- Fraudulent or dishonest activity.
- Providing false identity or concealing age.
- Suspicion of money laundering or illegal transactions.
10.2 Changes to Terms
fence win reserves the right to change, add to or revise these Terms at any time. Any changes will be published on the platform. Continued use of the service after a change means you have accepted the updated Terms.
Support and Dispute Resolution
fence win provides 24/7 support in Bengali and English via live chat and email. If you have a complaint, please contact the fence win support team first. If the issue is not resolved through the support team, it will be handled through a formal complaints process. For general questions, you can visit our FAQ section — many common questions are answered there in detail.
Applicable Law and Jurisdiction
These Terms are governed by applicable law. Any dispute arising from these Terms will first be resolved through negotiation. If negotiation fails, the matter will be settled through arbitration or the appropriate judicial process.
If any part of these Terms is found to be legally unenforceable, the remaining parts will remain fully effective. If a conflict arises between the English and Bengali versions of these Terms, fence win reserves the right to determine which version prevails.