fence win Privacy Policy
This policy explains in detail how your personal information is collected, used, and kept secure on the fence win platform.
This Privacy Policy ("Policy") applies to all users of the fence win platform. Please read it carefully. By using the platform, you agree to the terms of this Policy. For full details on our terms of service, please visit the Terms and Conditions page.
Scope of Data Collection
fence win collects specific types of information to provide the best service to its members. This collection is deliberate and aligned with the needs of the service. The various types of information and their sources are described in detail below.
1.1 Information Provided at Registration
- Full name and date of birth (for age verification — confirmation of 21+ age)
- Email address and mobile number
- Preferred username and password
- National ID card or equivalent identity document details (when identity verification is required)
- Current address
1.2 Financial Information
To process deposits and withdrawals, fence win stores the necessary transaction details related to bKash, Nagad, Rocket, and bank transfers. However, complete card or account details are never stored outside the secure environment of the payment processor.
1.3 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Session duration and page visit history
- Information collected through cookies and similar tracking technologies
- Referral source and access channel
Purpose of Data Use
fence win uses collected information only for legitimate and clearly defined purposes. Avoiding misuse of data or transfer to unauthorised third parties is a core principle of ours.
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login, password recovery, and account security |
| Identity Verification | Confirming user age and identity, and preventing fraudulent activity |
| Financial Transactions | Processing deposits and withdrawals, and maintaining transaction history |
| Customer Support | Resolving issues and handling complaints via live chat and email |
| Service Improvement | Analysing user experience to improve platform performance |
| Promotional Communications | Sending information about bonuses and offers (you can opt out at any time) |
| Legal Obligations | Storing and using information as required to comply with applicable laws and regulations |
Data Protection Methods
fence win keeps user data secure through both technical and organisational measures. Our security framework is regularly assessed and updated.
Technical Protection
- All data transfers secured through SSL/TLS encryption
- Stored data protected with strong encryption
- Firewall and intrusion detection systems active
- Regular security audits and vulnerability assessments conducted
- Two-factor authentication (OTP) system active
Organisational Protection
- Access to personal data restricted to authorised staff only
- Regular staff training on data privacy
- Strict data protection agreements with third-party partners
- Rapid response plan prepared for data breach incidents
- Security policy reviewed and updated annually
However, no method of transmitting information over the internet is completely secure. fence win makes every effort, but cannot guarantee absolute security. Use a strong password and do not share it with anyone to keep your account secure.
Data Sharing with Third Parties
fence win does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for operating the service.
4.1 Authorised Third Parties
- Payment Processors: bKash, Nagad, Rocket, and banking partners receive the information necessary to process transactions
- Gaming Software Providers: Evolution, Pragmatic Play Live, PG Soft, and other game studios receive the minimum information required to operate games
- Identity Verification Services: Trusted organisations engaged to confirm age and identity
- Analytics Tools: Anonymous user data for monitoring platform performance
4.2 Disclosure of Information Under Legal Obligation
fence win may be required to disclose information to comply with court orders, requests from investigative authorities, or applicable law. In such cases, the information disclosed is kept as limited as possible, and the user is notified where legally permitted.
Cookies and Tracking Technology
The fence win platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
Required to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
Used to remember language preferences, theme settings, and other personalisation choices.
Analytics Cookies
Collect page visit patterns and platform usage statistics to help improve the service.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
User Rights
Every member registered on the fence win platform may exercise the following rights regarding their personal information. To learn about your rights related to responsible gaming features, please visit our Responsible Gaming page.
Right to Access Information
You may ask at any time what information fence win holds about you. We are obliged to provide that information within a set timeframe.
Right to Correct Information
If any information stored in your profile is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails and messages about bonuses or offers, you may opt out at any time. Essential service messages (such as transaction confirmations) will continue to be sent.
Right to Close Account
You may request to close your account. Unless required by legal obligations or an ongoing dispute, your account and data will be deleted within a reasonable period.
To exercise any of the above rights, please contact our support team. fence win provides support in both Bengali and English via 24/7 live chat and email. You can also find help on our FAQ page for general questions.
Data Retention Period
fence win does not retain information longer than necessary. The retention period depends on the type of information and the relevant legal requirements.
- Account Information: For as long as the account is active and for the period specified by applicable law after closure
- Transaction Records: For the period required by legal obligations for maintaining financial records
- Communication History: Customer service communications retained for a reasonable period after the relevant matter is resolved
- Analytics Data: Generally anonymised and aggregated for long-term use in platform improvement
- Cookies: Session cookies expire when the browser is closed; persistent cookies are deleted on a set date
Policy Changes and Updates
fence win may revise this Privacy Policy from time to time. Users will be notified of any significant changes via email or through the platform.
- The date of any policy change will be noted at the top of the page as "Last Updated"
- Continued use of the platform after a change will be taken as acceptance of the new policy
- For significant changes, active consent may be sought where applicable
- Previous versions of the policy can be supplied from stored records upon request
This Privacy Policy is part of the overall legal framework of fence win. Visit our About Us page for full details on our terms of service and user responsibilities.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact the fence win support team. We are ready to assist in both Bengali and English, 24/7.
Live Chat
Speak directly with our support team through the platform's live chat feature. Available 24 hours a day, 7 days a week.
Email Contact
For specific privacy-related requests or complaints, please contact us by email: [email protected]